Don’t miss Ryan Hagan, COO at Qualtrax, talk about what he learned leading teams at an ‘idyllic’ company that was growing quickly, had some of the top customer engagement, employee engagement and manager effectiveness scores in the country and was a nationally recognized Best Place to Work. More importantly, hear about how he applied those philosophies to a struggling software company to completely transform the way they do business.
Today we sound off about:
Stories:
Why Ryan took on the challenge of turning around a struggling software company as a way to prove that his methodologies are sound
When and why he became focused on being a great leader
How the book “Drive” by Daniel Pink changed the way he leads
Tips, Tools & Resources:
Lack of discipline: How it gets companies into trouble
Agile Philosophies & Daily Standups: How they helped strengthen the company
Performance Review Process: Why they blew theirs up
Employee Engagement Surveys: Why they matter and how he uses them
Intentional Process Design: How he transformed the product development process, the sales process and the culture
Net Promoter Scores: What it is, why and how they use it
Strengths Profile and DISC: Two tools that help him build strong relationships with the members of his team
One on One’s: Why you need to do them weekly even though you don’t agree
Culture Change: The number one thing he’s done
*Curious about any of the topics we covered today? Send me a note with some details and I’d be happy to send you additional information.
Photo by Suzanne D. Williams