Host of the podcast Utter Brilliance & Named one of the Top 100 Engagement Experts in U.S.

(UB020) Leading with Empathy and Vulnerability: Increasing productivity and connectivity by tapping into the human side of people. Featuring Bart Lorang, CEO @FullContact

(UB020) Leading with Empathy and Vulnerability: Increasing productivity and connectivity by tapping into the human side of people. Featuring Bart Lorang, CEO @FullContact
February 21, 2017 MarisaKeegan

Listen in as Bart Lorang, CEO at FullContact, and I sound off about the business power that can be unleashed by tapping into the human side of people.

You’ll hear us talk about:

Stories:

  • The powerful story about why he has a conference room named after his grandmother
  • The story of how people reacted the first time he showed vulnerability as a leader and why it changed his perspective
  • The ‘why’ for his business
  • The radical self inquiry he has gone through to get to where he is today
  • Why he’s compelled to share a message of empathy

All Things Culture:

  • Including their mission “To Be Awesome with People”
  • The ‘No Asshole Rule’
  • The role of vulnerability
  • Getting employees and customers to feel like they’re part of something bigger

Emotion at Work:

  • What it takes as a leader to get employees to open up at work and how Bart leads the charge
  • A specific ‘red’, ‘yellow’, ‘green’ technique Bart and his team use to make sure people are being transparent
  • Why Bart feels comfortable talking about emotion at work and why he thinks you should too
  • How he makes sure he’s connecting with each of his employees

Tips, Tools and Resources:

  • Strengthening your EQ – Tips
  • Utilizing a Chief People Officer to decrease the amount of ‘couch time’ he is spending with people
  • The obituary exercise: Outlining the kind of leader you’d like to be
  • Best advice he ever received from a mentor
  • Advice he’d give his 20 year old self if they were having coffee
  • Be Awesome with People
  • A few articles you might like to read include this one on the 12 Elements of EQ and this one on the 1 Element of EQ you should work on today.

*If you’re curious about any of these topics and would like additional resources send me a note. I’m happy to share.

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