Host of the podcast Utter Brilliance & Named one of the Top 100 Engagement Experts in U.S.

(UB018) Customer Loyalty and Employee Engagement: The Correlation between the two and the role great HR Pros play in making it happen. Featuring Aimee Lucas, VP & CX Transformist @ Temkin Group

(UB018) Customer Loyalty and Employee Engagement: The Correlation between the two and the role great HR Pros play in making it happen. Featuring Aimee Lucas, VP & CX Transformist @ Temkin Group
January 25, 2017 MarisaKeegan

Don’t miss out on hearing Aimee Lucas, Vice President and Customer Experience Transformist at Temkin Group, talk about the importance of focusing on employee engagement as part of a greater strategy to increase customer loyalty.

You’ll hear us sound off about:

  • Powerful statistics proving that customer experience is stronger when employee engagement is high
  • Why it’s more important than ever to have an HR Pro who partners with the Customer Experience experts in your organization
  • How the HR profession is changing and what that means for organizations who care about customer loyalty
  • How great HR influences engagement
  • The shifting needs within the HR profession
  • The similarities between Customer Experience and Employee Engagement
  • Why it’s important to spend time getting to know your people (customers and employees) Specific questions you can ask people to get a better understanding of their pain points.
  • Three actionable tips for the HR Pro who cares about Engagement
  • Pathways to becoming an Engagement Expert and how people end up being thought leaders and experts in this space
  • Ways to collect data on employee engagement that go beyond the traditional survey

Supporting Materials:

Article mentioned in the podcast: Customer Experience and HR: It’s Time to Get Together

You should definitely check out the resource available at the Temkin Group website and their blog

Start Increasing Engagement Today!

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