Host of the podcast Utter Brilliance & Named one of the Top 100 Engagement Experts in U.S.

(UB017) Can You Fake EQ By Slowing Down IQ? Is Engagement Art or Science? Has the transition to Holacracy been awesome for Zappos? A must listen mashup featuring Jamie Naughton, Chief of Staff @Zappos

(UB017) Can You Fake EQ By Slowing Down IQ? Is Engagement Art or Science? Has the transition to Holacracy been awesome for Zappos? A must listen mashup featuring Jamie Naughton, Chief of Staff @Zappos
January 11, 2017 MarisaKeegan

(UB017) Can You Fake EQ By Slowing Down IQ? Is Engagement Art or Science? Has the transition to Holacracy been awesome for Zappos? A must listen mashup featuring Jamie Naughton, Chief of Staff @Zappos

Don’t miss Jamie and I sounding off about:

  • Our reactions to something Sean Knapp, CEO @Ascend.io said in episode #6
  • The debate about whether engagement is art or science
  • Why her initial reaction is that engagement is an art but now that she thinks about it…
  • Whether EQ can be faked if someone slows down their IQ
  • How one leader systematically gets his people to stop and think about how their decisions will impact their employees emotionally
  • Why Zappos hired a social scientist and the value that person added
  • How science helped Zappos create their culture
  • How Tony Hsieh blows her mind and has worked really hard to turn his IQ into EQ
  • The role that listening has played at Zappos
  • Zappos move to self-organization (Holacracy) and the patience and commitment it has taken
  • The reason Zappos made the decision to self-organize and what it is about self organization that allows employees to make decisions quickly
  • Some of the common misunderstandings about Holacracy
  • Biggest challenges they’ve faced switching to self organization and getting employees comfortable with the changes

 

 

 

 

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