Host of the podcast Utter Brilliance & Named one of the Top 100 Engagement Experts in U.S.

UB008: How one company established a culture focused on the customer experience including an innovative way to track and measure the health of the customer. Featuring Bismarck Lepe, CEO at Wizeline

UB008: How one company established a culture focused on the customer experience including an innovative way to track and measure the health of the customer. Featuring Bismarck Lepe, CEO at Wizeline
September 26, 2016 MarisaKeegan

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Bismarck Lepe shares insight into how his company has established a framework for improving customer engagement that includes both the Net Promoter Score and a proprietary tracking system that gives each customer an engagement score that is then reviewed by the executive team during regular interviews so a plan can be created to increase the customer engagement rates. Today you’ll hear Bismarck’s perspective on:

  • Why Wizeline was created and how they are able to help their customers
  • How and why they established a culture focused on the customer experience
  • Health of Our Customer meetings and why they’re a major focus at Wizeline
  • Why it’s important to keep the leadership team focused on customers
  • How the leadership team stays focused on customers
  • The difference between customer success teams and technical support
  • How the role of Customer Success Managers has impacted their bottom line

Start Increasing Engagement Today!

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