Host of the podcast Utter Brilliance & Named one of the Top 100 Engagement Experts in U.S.

UB005: Creating Brand Champions the Zappos Way. Featuring Jamie Naughton, Chief of Staff @ Zappos

UB005: Creating Brand Champions the Zappos Way. Featuring Jamie Naughton, Chief of Staff @ Zappos
September 6, 2016 MarisaKeegan

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There’s no doubt that Zappos has the kind of brand championship most businesses only hope to achieve. Listen in as the Chief of Staff at Zappos Jamie Naughton shares a ton of insider knowledge about how they’ve been able to develop incredible levels of employee, vendor and customer engagement. You’ll hear:

  • How Jamie is juggling kids and a crazy career
  • Disney World continues to create magical experiences
  • How the combination of leaders early on at Zappo’s led to a culture where Delivering Wow is embedded in everything
  • Why the DMV model of service sucks

Show Resources:

This is the article on psychological safety that kicked off this entire show. It’s long but a great read. If you’d prefer to have this document in Word format so you can pass it around your office I’m happy to send that over, just click the ‘ask a question’ tab above and shoot me a note. I’ll send it over.

 

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