There’s no doubt that Zappos has the kind of brand championship most businesses only hope to achieve. Listen in as the Chief of Staff at Zappos Jamie Naughton shares a ton of insider knowledge about how they’ve been able to develop incredible levels of employee, vendor and customer engagement. You’ll hear:
- How Jamie is juggling kids and a crazy career
- Disney World continues to create magical experiences
- How the combination of leaders early on at Zappo’s led to a culture where Delivering Wow is embedded in everything
- Why the DMV model of service sucks
This is the article on psychological safety that kicked off this entire show. It’s long but a great read. If you’d prefer to have this document in Word format so you can pass it around your office I’m happy to send that over, just click the ‘ask a question’ tab above and shoot me a note. I’ll send it over.